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Customers

“Marvellous service.

Steven and Carl arrived dead on time and even though it was raining they still put the Monolith Classic together for us. We tested it out with a few coals on Friday evening just to heat it up a bit and get us started. On Saturday we cooked a Pizza and Sunday we got a bit more adventurous with roast smoked leg of lamb and roast/baked potatoes.

We are very pleased with our purchase and look forward to experimenting with many more meals. Thank you for your great service, product and efficiency in arranging the delivery.”
Josephine & Herb

“I would like to write and show my appreciation of your service. I called Flint & Flame last week to order 3 knives for my son (I had ordered 2 knives for him just before I received your latest offer). During the telephone conversation I mentioned that a cleaver I had purchased had a split handle and I asked how I could return it to you as it had a 30 year guarantee. I was totally surprised, when I opened my order, to find a replacement cleaver.

“I have been extremely pleased with my knives which I first encountered at the food festival in Oxford, and have no hesitation in recommending them to family and friends. Your recent service has enhanced my view of your company even more.”
Andy from Oxford

“I have to say I am incredibly impressed with how helpful you’ve been! The quality of the knives sell themselves but with the professionalism of yourselves I can assure you have a very loyal customer for life! I really appreciate everything you’ve done”
Corey from Hampshire

“Thank you very much for the incredibly swift replacement, it arrived yesterday. Definitely a front runner for the Customer Service Awards 2015, if they exist! If they don’t then they should and you’d definitely win. Once again many thanks.”
Justin from Northumberland

“Absolutely superb well balanced quality knife set. Aesthetically wonderful to handle and very attractive in the knife block. These knives sell themselves as a ‘quality product’, the bonus is a supplier that has not lost the focus of good old fashioned customer service. Whilst a considered purchase – a very pleasurable experience. I now have the full set and would not hesitate to recommend to others, you will not be disappointed!”
Simon Lunn

“Hi we would like to say thank you very much for the knives, they look fantastic and will make a lovely wedding gift”
A Happy Customer

“Hi Rob, sorry I have taken so long to say this but the knives arrived when you told me and they are exceptional. Thank you very much for all your help. If Flint and Flame ever do “special offers” I would love to know about them.
Ps I’ve already cut my finger when showing people the knives.
A Happy Customer

“Just want to say they (Flint & Flame) are the best knives I have ever bought and I have bought a few! I always show them when we have dinner parties. Fantastic knives.”
A Happy Customer

“I would like to … say that I think the Flint & Flame knives are amazing and whenever I am looking for a new knife you are the first company I consider.”
Jacob from Stroud

“I am the (no longer working) chef who purchased a set of 3 kitchen knives from you at Salisbury Christmas market. They are the best knives I have ever used. The balance is perfect, no wobble or tilt to left or right, lovely sharp blades that sliced cleanly through the morning parrot fruit prep! And oh so comfy on my sprained wrist. The handles fit my hand perfectly (I am a size 7.5 glove) and they are so stylish. Your knives are functional, elegant and very tactile. Were I using these knives in a professional kitchen, I should think one of the main benefits, aside from efficiency and a consistent result in prep, would be the anti-fatigue handle design, perfect for lady chefs. I have named these the Mercedes Benz of Knives! Thank you.
Karen Anne Chudley, Flint & Flame Customer

Many thanks for the lovely Santoku knife which arrived so promptly on Friday. It is a chunkier knife than my old one, and possibly a bit heavier, but so beautifully balanced that I’m sure I’ll get used to it. I really do appreciate this excellent service, and am most grateful for the replacement knife. I’m now saving up my pennies for the F&F prep knife and will be looking for one of your stands at the next county show or car event we go to!”
Patricia from Chester

“Great to meet you guys at the Abergavenny Food Fair. I brought the Santoku knife, carving set and of course the sharpener. I had to write to you to say how pleased I am with the knives, best ever! Happy Christmas to all at Flint and Flame!”
Margaret from Cardiff

“Just wanted to say thank you for such excellent service. I ordered a knife over the phone on Monday and it arrived the following day. Amazing! Thank you!”
Elizabeth from Southampton

“I would just like to say a big thank you for the orders that I have received over the past few months. The deliveries have been super efficient, and its been a very nice surprise logging on to your website to purchase a few Christmas gifts to find some really good discounts, so we bought more. I think every member of our family is going to be a proud owner of a Santoku knife.”
Bronwen Currie, Flint & Flame Customer

“Thanks very much Julie. Very nice of you.”

“Just like to say how impressed with the great customer service I’ve been given by you. Normally things like this are a total headache.”
Matt Clark, Flint & Flame Customer

“I received the knives today and love them…thank you so much. Completely sure my friend will love them too!
Just want to say what a very efficient service you run. I wasn’t expecting to order on Monday and have them delivered engraved by today!”
Samantha James from Enfield

“The knives are great. Really good knives. I’ve bought two more.”

“We meet twice a year. I come to every BBC show. I always buy a knife – or more. It’s so good we come back”

“It’s so easy to use. It’s amazing. Look at the balance and control.”

Wife: “We’ve come to buy a replacement knife… somebody left it at a camp side sink, because I can’t travel without it!”

Husband: “ I’m in the doghouse again.”

Wife: “Honestly I was so upset, when he came back and had an empty box I said ‘Where’s the knife!?’ and ‘I can’t live without that knife!’ and he went to reception and said ‘if anyone hands it in…’ but I said they were not going to – they would see that knife and they would take it home with them!”

“We bought a set of these knives last year and we haven’t had to sharpen them yet – we use them all the time.”

“They are fantastic knives. I use the little one and it’s perfect.”

“We met at the Ideal Home exhibition. I bought this knife here (pointing at the 5.5 inch Santoku). I find it wonderful. I use it every single day and it is a blessing. It cuts everything. It’s a very useful knife. If I was to pick a knife for ‘most useful’ it would be this one. I’m very happy with my purchase.”

“If Monica uses them, they must be really good!”

“They don’t go blunt. They wash easily and although I managed to cut my finger, that was my fault and not the knives fault.”

“They are truly a pleasure to work with because, well it’s just a dream. Cutting, slicing, anything… they’re just fantastic.”

“I bought a knife for my husband. It was meant to be a Christmas present but I got home and the champagne was rocking so I thought ‘he can have it now’ and he’s used it every day since. He absolutely loves it. I’m extremely happy with my purchase.”

“We bought the two piece set with the bamboo top on. We’re pleased with our purchase”

“We met at The Ideal Home show. I bought the Asian cleaver. It gets used absolutely every day. It’s fantastic. The best. That was nearly a year ago and I haven’t had to sharpen it at all.”

“I bought the 5 and a half inch knife for Christmas. It’s brilliant. I use it virtually every weekend. It holds its edge really well. It’s great. Nice brand design. I like the shape of it. It holds in your hand nicely. You don’t need a set knife for a set job. You use what you feel is comfortable and it’s perfect.”

“I bought the 7 and a half inch Santoku… perfect, brilliant, I use it every day. I’m more than happy with my purchase.”

“We met last year. I bought a cleaver and a 7 and a half inch Santoku. They’re absolutely brilliant. Brilliant knives. Wonderfully sharp. Very easy to use. I haven’t sharpened them and they’re still as sharp as the day we bought them.”

“We’re back to buy some more. I’m glad you’re here.”