Website Terms & Conditions

Welcome to our website.

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Flint & Flame’s relationship with you in relation to this website.

Introduction

Welcome to Flint & Flame.ae. These are the terms and conditions governing your access to and use of the website Flint & Flame.ae and its related sub-domains, sites, social media platforms, services and tools (the “Site”). By accepting these terms and conditions (including the linked information herein), and by using the Site, you represent that you agree to comply with these terms and conditions with Flint & Flame General Trading LLC (“we”, “us” or “Flint & Flame”) in relation to your use of the Site (the “User Agreement”). This User Agreement is effective upon acceptance. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site. By using the site, you agree with and accept this User Agreement and Flint & Flame’s Privacy Policy (the “Privacy Policy”). You should read this User Agreement and the Privacy Policy and access and read all further linked information referred to in this User Agreement, as such information contains further terms and conditions that apply to you as a user of Flint & Flame.ae. Such linked information including but not limited to the Privacy Policy is hereby incorporated by reference into this User Agreement.

Eligibility as a Customer

Flint & Flame wishes to ensure that its Customers are able to form legally binding contracts and further that minors do not purchase unsuitable content. Therefore Customers of the Site is must be over the age of 18 years. You represent that you are 18 years of age or over the age of 18 years before you transact on the Site. Without prejudice to any other rights and remedies of Flint & Flame under this User Agreement or at law, Flint & Flame reserves the right to limit or withdraw access to the Site of any person if Flint & Flame believes that person is under the age of 18 years. Further, if you are transacting as a business entity, you represent that you have the authority to bind that entity to this User Agreement and that you and the business entity will comply with all applicable laws relating to online trading. No person or business entity may register as a member of the Site more than once.

Your Site Usage Obligations

On using the Site, you agree: You are responsible for maintaining the confidentiality of, and restricting access to and use of any account(s) and password(s), and accept responsibility for all activities that occur under your account and password.

You agree to immediately notify Flint & Flame of any unauthorised use of your password or account or any other breach of security.

In no event will Flint & Flame be liable for any direct, indirect or consequential loss or loss of profits, goodwill or damage whatsoever resulting from the disclosure of your personal or financial details.

You agree to reimburse Flint & Flame for any improper, unauthorised or illegal use of your personal/financial details by you or by any person using the Site, services or otherwise, whether or not you authorised such access.

You will provide true, accurate, current and complete information about yourself as prompted by Flint & Flame’s registration form (the “Registration Data”).

You will treat any other member’s information provided to you (in accordance with these terms of use and the information on the Site) by Flint & Flame or any other user as confidential.

If you provide any information that is untrue, inaccurate, not current or incomplete or if Flint & Flame has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this User Agreement, without prejudice to any other rights and remedies of Flint & Flame under this User Agreement or at law, Flint & Flame has the right to indefinitely suspend, limit or withdraw your access to the Site and/or your usage of the Site.

Flint & Flame may (in its sole discretion and at any time), make any inquiries it considers necessary (whether directly or through a third party), and request that you provide it with further information or documentation, including without limitation to verify your identity and/or ownership of your financial instruments. Without limiting the foregoing, if you are a business entity or registered on behalf of a business entity such information or documentation may include your trade license, other incorporation documents and/or documentation showing any person’s authority to act on your behalf. You agree to provide any information and/or documentation to Flint & Flame upon such requests. You acknowledge and agree that if you do not, Flint & Flame without liability may limit, suspend or restrict your access to the Site. We also reserve the right to cancel unconfirmed / unverified accounts or accounts that have been inactive for a long time.

Electronic Communications

You agree that we may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Flint & Flame requires your agreement during the registration process to send you promotional emails to let you know about any new changes, features or promotional activities added to the Site. If, at any time, you decide that you do not wish to receive promotional emails, you can opt out of receiving such promotional emails by clicking on the link at the bottom of any promotional email.

 Amendments to this User Agreement

You acknowledge and agree that Flint & Flame shall endeavour to give you notice for any amendment to this User Agreement that materially increases your obligations or decreases your rights under the User Agreement (“Substantial Amendment”) in accordance with the terms of this User Agreement. You acknowledge and agree that Flint & Flame at its sole discretion and without liability may make amendments that are not Substantial Amendments without your further specific agreement at any time with immediate effect by posting a notice of the amendment on the Site.

Fees and Services

Flint & Flame is not an auction house nor a bank, and does not offer auction or banking services. The Site is an online platform allowing for the sale and purchase of items between Flint & Flame and buyers.

Usage of the Site is free. Flint & Flame does not charge any fee for browsing on the Site.

Flint & Flame may choose to temporarily change the price offered for products for promotional events (for example, free shipping days) or new services, and such temporary changes are effective in accordance with their terms when we post them on the Site.

COD Payments

By providing COD payment facilities, Flint & Flame is merely facilitating the making of online payments by buyers possible. Flint & Flame is not responsible for collecting the payment from the buyer, this service is performed by a third party, usually the courier company. If any claim or dispute relating to, or arising out of a COD transaction arises, the onus will be on the buyer to provide evidence that they paid the collecting party. Flint & Flame stronger recommends that all Customers ask for and retain receipts provided by the COD collecting party.

Your Information

You grant Flint & Flame a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to use any information or material, personal or otherwise, that you provide to us or other users of the Site and/or post on the Site in the registration, usage or buying process, in the feedback area or through any e-mail or by way of any other feature or use of the Site (the “Information”) for the purposes of operating and promoting the Site in accordance with this User Agreement and the Privacy Policy . You are solely responsible for the Information, and we act as a passive conduit for your online distribution and publication of the Information.

Use of the Site

While using the Site, you will not:

post Information or content in an inappropriate category or areas on our Site;

post items you do not have a right to link to or include;

post Information that is (in our sole discretion) false, fraudulent, inaccurate, misleading, libellous, defamatory, slanderous, unlawfully threatening or would be reasonably considered to constitute harassment;

post comments, questions or answers that are not factual in nature including without limitation make any racist comments, use profanity, abuse another user, disrespect another’s culture or make any other derogatory or inappropriate comments;

post Information or items which infringe any third party’s intellectual property rights, other proprietary rights or right to privacy;

post obscene Information or content, including but not limited to pornography or any representation which may (in our sole discretion) be considered indecent;

post Information or content which may (in our sole discretion) constitute offensive or critical political content or content that is contrary to the public interest;

post any Information or content which may (in our sole discretion) be considered culturally or religiously offensive in any way;

post any Information or content which (in our sole discretion) may not be considered to be in compliance with general Islamic Shariah law, rules, morals, values, ethics and traditions;

post Information or content which may (in our sole discretion) threaten national security;

post Information or content which may (in our sole discretion) constitute or be considered to promote gambling;

fail to deliver payment for items purchased by you, unless a clear typographical error is made;

use contacts made on the Site to solicit (including by email or otherwise) sales on other items directly and/or from another website;

claim an item was not sold when in Flint & Flame’s sole discretion the item was sold in accordance with this User Agreement and the Site’s policies;

manipulate or attempt to manipulate the Site in any way including the prices of any item or services on the Site (either alone or in conjunction with other users);

circumvent or manipulate the billing process, or fees owed to Flint & Flame;

take any action that may undermine the Site’s feedback and ratings systems (including but not limited to the display, import or export of feedback information off the Site or use of such information for purposes unrelated to Flint & Flame);

transfer your Site usage history (including feedback) to another party without our consent;

distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes;

distribute viruses, Trojan horses, worms, time bombs, cancelbots, Easter eggs or other computer programming technologies that may harm the Site, or the interests or property of the Site’s users;

create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers;

take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure; interfere or attempt to interfere with the proper working of the Site;

attempt to carry out any hacking or phishing of the Site or users accounts and related features;

export or re-export any Site tools except in compliance with the export control laws of any relevant jurisdictions;

copy, modify, or distribute any content from the Site or otherwise infringe the Site’s copyright material and/or trademarks in any way;

violate any laws, rules, regulations, guidelines, third party rights or our policies;

abuse Flint & Flame’s Shipping Policy, Flint & Flame’s Warranty Policy, Flint & Flame’s Return Policy or any of Flint & Flame’s other policies or terms and conditions posted on the Site from time to time;

directly or indirectly, offer, attempt to offer, trade in, attempt to trade in, or include descriptions or links to any items of a similar type marketed by Flint & Flame;

use non-transferable vouchers.

You undertake, represent and warrant that:

you are 18 years of age or over the age of 18 years;

if you are a corporate representative, you have authority to bind the corporate entity;

you will inform Flint & Flame of any postings, items or transactions which appear to be in violation of this User Agreement;

you shall comply with all applicable domestic and international laws and regulations regarding and relating to your use of the Site;

you will not disclose your contact details including but not limited to phone numbers, addresses, or email addresses anywhere on the Site including the feedback area, discussion forum or through any e-mail feature of the Site intended to bypass use of Flint & Flame;

you will not use contact information provided to you during the course of a transaction on the Site to solicit additional sales offline or on another website;

you will not harvest or otherwise collect information about users, including but not limited to email addresses and other contact information;

and you will not disclose or publicise any personal information about users or otherwise access or use information about other users in a manner which (in our sole discretion) may constitute a breach of privacy and/or applicable laws.

Copyright

All content included on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property and copyright work of either Flint & Flame, its users, its content suppliers or its licensors and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the Site is the exclusive property and copyright of Flint & Flame and is protected by copyright, trademarks, patents or other intellectual property rights and laws.

Trademarks

“Flint & Flame” and related logos, and other words and logos on the Site (including without limitation “Flint & Flame.ae”, “Flint & Flame-ME” and “Flint & FlameMeToday”) are either unregistered trademarks or registered trademarks of Flint & Flame and are protected by international trademark and other intellectual property rights and laws. Flint & Flame’s trademarks may not be used in connection with any product or service that is not Flint & Flame’s nor in any manner that disparages or discredits Flint & Flame. All other trademarks not owned by Flint & Flame that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Flint & Flame.

Abusing Flint & Flame

Please report problems of any kind or violations of this User Agreement to Flint & Flame. If you believe that your intellectual property rights have been violated, please notify Flint & Flame. Without prejudice to any other rights and remedies of Flint & Flame under this User Agreement or at law, Flint & Flame may limit, suspend or withdraw a user’s access to the Site and/or a user’s membership of the Site or remove hosted content. Also Flint & Flame can choose to take other technical and/or legal steps against users who create problems or possible legal liabilities of any kind, who infringe the intellectual property rights of third parties or who act inconsistently with this User Agreement or our policies.

Platform for Communication

The Site is only a platform for communication whereby users may meet and interact with one another for the purpose of discussing and purchasing items. Flint & Flame is not and cannot be a party to or control in any manner any interaction or transaction between two users of the Site. You will not hold Flint & Flame responsible for other users’ content, actions, or inactions, or items or Information they list or post.

In particular:

Flint & Flame is not responsible for unsatisfactory or delayed performance, losses, damages or delays as a result of items that are unavailable.

Flint & Flame does not make any representation or warranty as to the attributes (including but not limited to identity) of any of its users.

The Site may include links to third party websites that are controlled by and maintained by others. Flint & Flame cannot accept any responsibility for the materials or offers for goods or services featured on such websites and any link to such websites is not an endorsement of such websites or a warranty that such websites will be free of viruses or other such items of a destructive nature and you acknowledge and agree that Flint & Flame is not responsible for the content or availability of any such sites. However you acknowledge and agree that you may not include links in any user-posted content on the Site.

Flint & Flame shall independently agree upon the manner and terms and conditions of delivery, payment, and insurance with the buyer.

Flint & Flame accepts no liability for any errors or omissions, whether on behalf of itself or third parties.

Flint & Flame is not liable for any loss of money, goodwill or reputation, or any special, indirect or consequential damages arising directly or indirectly, out of your use of or your inability to use the Site.

You release and indemnify Flint & Flame and/or any of its officers and representatives in respect of any claim, demand, dispute, cost, damage, liability or other consequence (direct or indirect) of any of the actions of the users of the Site and you specifically waive any claims that you may have in this behalf under any applicable law.

Undeliverable Items

Flint & Flame and its affiliates shall have the right to discard, destroy, liquidate or resell and as it may deem appropriate any sold goods/Items within sixty (60) days after receipt by the Delivery Company in the event of those goods/Items are being returned/undelivered from the Buyers for any reason. This clause shall be considered as an explicit authorization to Flint & Flame to destroy and/or liquated any of the items/goods mentioned above and shall be without any objection from the Buyers and without any liability to Flint & Flame or requirement for Flint & Flame to provide the Customer with a refund.

Furthermore, Flint & Flame is also authorized to deduct any fees or costs that might be incurred through the disposition and/or liquidation of the above.

Privacy

Flint & Flame takes reasonable measures (physical, organisational and technological) to safeguard against unauthorised access to your personally identifiable information and to safely store your personally identifiable information. However, the Internet is not a secure medium and the privacy of your personal information can never be guaranteed. Flint & Flame has no control over the practices of third parties (e.g. website links to this Site or third parties who misrepresent themselves as you or someone else). You agree that Flint & Flame may process your personal information that you provide to it for the purposes of providing the services on Flint & Flame and for sending marketing communications to you, and that the Privacy Policy of this Site governs our collection, processing, use and any transfer of your personally identifiable information.

Breach of User Agreement

Without prejudice to any other rights and remedies of Flint & Flame under this User Agreement or at law or otherwise, Flint & Flame may immediately and without liability: limit your activity,  warn other users of your actions, temporarily / indefinitely suspend access and/or limit or withdraw your access to the Site:

If you breach this User Agreement;

If Flint & Flame is unable to verify or authenticate any information you provide;

or If Flint & Flame believes (in its sole discretion) that your actions may cause legal liability for you, other users or Flint & Flame.

Flint & Flame may at any time at its sole discretion reinstate suspended users. A user that has been indefinitely suspended or had their usage restricted may not register or attempt to use the Site in any manner whatsoever until such time that such user is reinstated by Flint & Flame.

Notwithstanding the foregoing, if you breach this User Agreement Flint & Flame reserves the right to recover any amounts due and owing by you to Flint & Flame or any losses and damages caused by you to Flint & Flame and to take such steps including legal action and/or the initiation of criminal proceedings against you as Flint & Flame in its sole discretion deems necessary.

Our failure to act with respect to a breach by you or others does not constitute a waiver of Flint & Flame’s right to take any actions with respect to that, or subsequent or similar breaches. Flint & Flame does not guarantee that it will take action against all breaches that there may be of this User Agreement.

Buying on the Site

Flint & Flame’s reserves the right to reject or void purchases. By purchasing an item you agree to be bound by the conditions of sale included by Flint & Flame in the item’s description on the Site (so long as those conditions of sale are not in violation of this User Agreement or are not in compliance with applicable laws).

Transactions through PayPal (including PayPal debit card/credit card payments or PayPal Here service), will be in U.S. Dollars. Cash on Delivery (“COD”) transactions and all other payments will be in Arab Emirates Dirhams, unless otherwise stated or agreed in advance with Flint & Flame.

Flint & Flame reserves the right to take any necessary steps including legal action in case of non-payment of goods by you to Flint & Flame and in instances such as disputes where goods have not be returned in unopened, unused and in the original condition as sold. Other instances include non-payment where cheques cannot be presented or accepted by the bank, utilisation of fraudulent payment methods or credit card chargebacks.

After an order is placed, you will receive an acknowledgement email detailing the items ordered will be sent to you. This is not an acceptance of the sale on the behalf of Flint & Flame.

Flint & Flame will confirm acceptance of the sale of the selected items to you at the price specified at checkout when you receive an email confirming dispatch of your order, unless we have subsequently notified and agreed otherwise.

You must notify Flint & Flame if they wish to cancel their order before products are dispatched. Such cancellations will be subject to the Cancellation/Refund/Return Policy.

Flint & Flame does not guarantee that every item displayed on the Site is available at the listed price. If the price differs, Flint & Flame is not obligated to sell the item at the listed price. We will make every effort to contact you if you offered to purchase a product that it is no longer available at the displayed price. If the sell price of the item is higher than the listed/checkout price, then you may cancel the order. The order will be cancelled and will be subject to the Cancellation/Refund/Return Policy.

Flint & Flame will always do our best to ensure sufficient stock is on hand, however we cannot guarantee that all items displayed on the Site are in stock and available for delivery. Should this be the case at the time your order is placed, you will be notified of an alternative date for delivery. Alternatively, you may cancel your order which will be subject to the Cancellation/Refund/Return Policy.

Flint & Flame will always do our best to ensure that items are presented with clear and accurate details. Flint & Flame is not liable for the accuracy or completeness of the product descriptions or the photographs of products, featured product reviews or comments from other users of the Site. If you believe that the product does not match the stated description or photograph once receiving it, your sole remedy is to return it in accordance with the Cancellation/Refund/Return Policy, in an unused condition in the original packaging at your own cost.

If Flint & Flame does not accept to sell you the products you selected at checkout, we will notify you of such decision before dispatching. We reserve the right to refuse a sale at our sole discretion which will be subject to the Cancellation/Refund/Return Policy, however non acceptance of the sale on behalf of Flint & Flame will usually take place for one or more of the following reasons:

  • 1) The items selected are out of stock;
  • 2) We were unable to authorize your payment;
  • 3) We identify that the product you ordered was priced incorrectly or the description contained incorrect details;
  • 4) We cannot or do not deliver to the country or address as requested in the order;
  • 5) You have breached any of the Flint & Flame Terms and Conditions. We will inform you of this. You order will be cancelled and subject to the Refund Policy.

We do not take any responsibility for the time it takes to process any payment.

Flint & Flame is not liable for any additional customs, duties or similar charges outside of the UAE. If you are buying from outside the UAE, please refer to your local customs department to estimate the additional cost to you for importing the product into your home country.

As a buyer on the Site we encourage you to post feedback for other buyers to assist them with their purchase decision.

You agree not to test the Site with false purchases, nor to use a false name, other false personal information or use an unauthorised or known invalid credit card or other payments methods to Purchase.

Without prejudice to the rights and remedies available to Flint & Flame under this User Agreement or at law, Flint & Flame may take such steps as it deems appropriate or necessary including taking legal action against users who intentionally enter erroneous, fictitious or fraudulent Purchase information. Please be aware that even if you do not give Flint & Flame your real name, your web browser transmits a unique address to us, which can be used by law enforcement officials to identify you.

Without limiting any rights or remedies available to Flint & Flame under this User Agreement or at law, Flint & Flame may suspend, limit or withdraw your access to the Site if you are found to have engaged in false or fraudulent activity in connection with the use of the Site.

You acknowledge and agree that Flint & Flame has the right to use your registration data for this purpose of corresponding with you and that Flint & Flame is not responsible for the accuracy or otherwise of any data entered by the user during the checkout process or in correspondence or otherwise.

Delivery and Shipping

Before placing an order, please review the list of countries and areas that we deliver to depending on the payment method. These may change at any time and you are advised to read them before placing any order. For further assistance, please contact support@Flint & Flame.ae

Whilst we do our best, we do not take any responsibility for any delays to the stated delivery time. The time provided on our website should be only used as estimate.

The assigned delivery time for your item cannot be guaranteed. If we miss you the first time we will try to re-deliver at least one more time. If we still cannot reach you at your designated delivery address, you may have to contact the courier company or collect from your local collection point.

We accept no liability for items once they are dispatched and are in the possession of our shipping partners. Once the order is dispatched, the sale is considered to be complete and the risk of loss is passed onto yourself.

For more information, you can contact us on: Customer_Support

We understand that getting your items at the shortest time is important to you and we will send you an email confirm receipt of your Order request.

After we have confirmed receipt of funds and acceptance of your Order, we will dispatch your items as quickly as possible, normally the next business day.

United Arab Emirates

Online Payment – PayPal / Credit Card / Debit Card

Cost: Free delivery within the UAE for orders above AED 3,000 / USD $ 800.00

Time: 2-3 business days after confirmation of Order acceptance

Where possible, our shipping partners will deliver to the physical address that you specified during the checkout process. If our shipping partner cannot deliver to the physical address, they will contact you and notify of the closest location or depot where you can collect your Order.

You will need to show your National Identification, Drivers License or Passport to take receipt of your Order. The ID provided must match the name on the Order.

Manual Payment – Pickup & Pay

Cost: Free delivery within the UAE for orders above AED 3,000 / USD $ 800.00

Time: our customer representative will contact you to arrange a suitable date and time to pay and collect your order, normally within 1-2 business days after confirmation of Order acceptance.

You will need to show your Emirates ID, Drivers License or Passport to take receipt of the item(s). The ID must match the name on the Order.

Oman, Qatar, Bahrain, Kuwait & Kingdom of Saudi Arabia

Online Payment – PayPal / Credit Card / Debit Card

Cost: As per the charges added during Checkout, excluding any applicable customs, clearance, duties or other charges that are applicable in your home country and that you need to pay.

Time: 2-3 business days after confirmation of Order acceptance

Where possible, our shipping partners will deliver to the physical address that you specified during the checkout process. If our shipping partner cannot deliver to the physical address, they will contact you and notify of the closest location or depot where you can collect your Order.

You will need to show your National Identification, Drivers License or Passport to take receipt of your Order. The ID provided must match the name on the Order.

Manual Payment – Pickup & Pay

At this point in time we are unable to provide this service for your country. Contact us at Customer_Support to discuss other available payment and delivery options.

If you refuse, are unable or do not make yourself available to take delivery of your Order, your Order will be subject to the Cancellation/Refund/Return Policy.

Cancellation/Refund/Return Policy

If you have any problems with items you’ve received, please contact us at Customer_Support or call us.

Cancellation – Price differs/Out of stock

Flint & Flame provides you with the option to request a full or partial order cancellation if Flint & Flame has taken payment and:

  1. 1) has contacted you to advise that the actual price of an item is higher than the checkout price offered; or
  2. 2) Flint & Flame is out of stock of the particular item you have requested.

The refund value will be calculated as the Original order value of the item affected.

You can expect to receive your refund within 10 business days after notifying Flint & Flame of your decision to cancel your order. In many cases, you will receive a refund sooner; however, we estimate 10 business days because of the time required to process the refund (up to 5 business days) and for processing from your bank or credit card company (up to 5 business days). We will issue your refund using the same payment method as the original purchase. If you made the original purchase in cash, you will be required to provide UAE bank details in order to process the refund.

Cancellation – Before shipping

You may initiate a return for a full refund of an item before we notify that your item has been dispatched, minus any administration/processing fees.

How to initiate a cancellation and refund:

  1. 1) Contact Flint & Flame’s customer service team on +971 (0)4 456 1123 or at Customer_Support. Please have your order number on hand.
  2. 2) A customer service representative will verify and authorize your cancellation.
  3. 3) You will receive an email confirming cancellation of your order.

The refund value will be calculated as follows:

Original Order Value of items being returned minus an administration/processing fee of 20% of the original order value.

You can expect to receive your refund within 10 business days after notifying Flint & Flame of your decision to cancel your order. In many cases, you will receive a refund sooner; however, we estimate 10 business days because of the time required to process the refund (up to 5 business days) and for processing from your bank or credit card company (up to 5 business days). We will issue your refund using the same payment method as the original purchase. If you made the original purchase in cash, you will be required to provide UAE bank details in order to process the refund.

Unsuccessful Delivery – Refused/Incorrect Address/Not available

Flint & Flame shipping partners will attempt a minimum of two deliveries. If for any reason Flint & Flame is unable to deliver your order to you after two attempts, your order will be either left at a local depot for you to collect or returned to Flint & Flame for re-stocking.

If returned to Flint & Flame, you will be notified by our customer service team. You may request a refund or re-delivery.

How to initiate a re-delivery:

  1. 1) Contact Flint & Flame’s customer service team on +971 (0)4 456 1123 or at Customer_Support. Please have your order number on hand.
  2. 2) A customer service representative will verify and authorize your re-delivery and any additional applicable charges, which will need to be paid before re-delivery is booked;
  3. 3) You will receive an email confirming redelivery.

There will be no additional charges if the error arose due to Flint & Flame or Flint & Flame’s shipping partner.

If the non-delivery was the result of your error or actions, then a re-delivery charge will apply, which needs to be paid before your order is dispatched.

How to initiate a refund:

  1. 4) Contact Flint & Flame’s customer service team on +971 (0)4 456 1123 or at Customer_Support. Please have your order number on hand.
  2. 5) A customer service representative will verify and authorize your refund;
  3. 6) You will receive an email confirming cancellation of your order.

The refund value will be calculated as follows:

Original Order Value of items returned minus an administration/processing fee of 20% of the original order value.

You can expect to receive your refund within 10 business days after notifying Flint & Flame of your decision to cancel your order. In many cases, you will receive a refund sooner; however, we estimate 10 business days because of the time required to process the refund (up to 5 business days) and for processing from your bank or credit card company (up to 5 business days). We will issue your refund using the same payment method as the original purchase. If you made the original purchase in cash, you will be required to provide UAE bank details in order to process the refund.

Non-Warranty Returns – Incorrect Choice / Change of Mind after Delivery

You may initiate a return for a full refund of an item within 3 calendar days of the item being delivered, minus shipping charges, restocking, customs/duties or other fees.

Refunds will be only provided for items need to be UNUSED and UNOPENED. By initiating a return, you provide a warranty and undertaking that the items are UNUSED and UNOPENED.

How to initiate a return and refund:

  1. 1) Contact Flint & Flame’s customer service team on +971 (0)4 456 1123 or at Customer_Support. Please have your order number on hand.
  2. 2) A customer service representative will verify and authorize your return
  3. 3) You will receive an email confirming your Return Authorisation (RA) code and instructions on how to return the item.
  4. 4) Prepare the item for shipping:
    1. you must return the item in the original UNOPENED box, with all original materials included in the shipment;
    2. you must protect the original packaging by packing it bubble wrap, brown paper or another cardboard box;
    3. When ready, affix the return shipping label and contact the Flint & Flame shipping partner to arrange collection;
    4. Flint & Flame will not be held responsible for any items which are not received if you cannot provide proof of collection from the shipping company. We strongly urge you to retain all collection receipts handed over to you by the shipping company.

We must receive you the item you wish to return within 7 working days of receiving from your request days of delivery.

Failure to provide all materials included in the shipment in the required condition or ensuring the items packaging is not protected for the return shipment will cause a delay in or a refusal of your refund request.

The refund value will be calculated as follows:

Original Order Value of items returned minus:

  • • return shipping charges;
  • • restocking fee of 20% of the original order value being returned;
  • • any other charges including, but not limited to customs, duties, administration and handling fees;
  • • any write-down (as assessed by Flint & Flame) as a result of damaged packaging, products or items not returned in the original packaging, original condition or if used.

If you follow the return policy procedures, you can expect to receive your refund within 4 weeks of shipping your item to Flint & Flame. In many cases, you will receive a refund sooner; however, we estimate 4 weeks because of the time required for return shipping (up to 7 business days), product inspection at our returns facility (up to 5 business days) and processing from your bank or credit card company (up to 5 business days). We will issue your refund using the same payment method as the original purchase.  If you made the original purchase in cash, you will be required to provide UAE bank details in order to process the refund.

Warranty Returns – See Warranty Conditions

Providing Feedback

Flint & Flame encourages feedback on the Site as it helps other buyers in their purchase decision. Your feedback will be displayed along with your email address or other appropriate identification standard on the Site. You cannot retract the feedback once you have left it. Flint & Flame will not be responsible or liable in any way for the feedback that you post on the Site. You agree not to make comments that are not factual in nature including without limitation making any racist comments, using profanity, abusing another user, disrespecting another culture or any other derogatory or inappropriate comments. You further agree not to post feedback in order to solicit sales outside of the Site and not to display contact information of any person within any feedback.

Without prejudice to any other rights and remedies of Flint & Flame under this User Agreement or at law, Flint & Flame reserves the right to suspend, limit or withdraw your access to the Site. As feedback ratings are not designed for any purpose other than for facilitating purchase decisions, you agree that you shall not market or export Flint & Flame feedback in any venue other than on the Site. Flint & Flame does not provide the technical ability to allow you to import feedback from other websites to the Site.

Withdrawal of Access

Without prejudice to any other rights and remedies of Flint & Flame under this User Agreement or at law or otherwise, Flint & Flame may limit, suspend or block your access to the Site at any time, without notice, for any reason, including without limitation, breach of this User Agreement.

No Warranty

Flint & Flame provides the Site and its services on an “as is” and “as available” basis without any representation or endorsement made and without any warranty or guarantee of any kind whether express or implied, including but not limited to warranties of title, merchantability, fitness for a particular purpose, compatibility, security, accuracy and non-infringement. Flint & Flame makes no representations or warranties about the accuracy, reliability, or completeness of any content, information, software, text, graphics, links or communications provided on or through the use of the Site or that the operation of the Site will be error free and/or uninterrupted. Flint & Flame makes no warranty that defects will be corrected or that the Site or its servers are free of viruses or anything else which may be harmful or destructive. The nature of Internet communications means that this Site may be susceptible to data corruption, interception, non-availability and delays. The Site may also be unavailable from time to time due to repairs, maintenance or development work. You agree that Flint & Flame has no obligation to provide support for the Site. You expressly agree that you use the Site at your own risk.

 Limitation of Liabilities

To the extent permitted by law, Flint & Flame, its officers, employees, agents, affiliates and suppliers shall not be liable for any loss or damage whatsoever whether direct, indirect, incidental, special, consequential or exemplary, including but not limited to, losses or damages for loss of profits, goodwill, business, opportunity, data or other intangible losses arising out of or in connection with your use of the Site, its services or this User Agreement (however arising, including negligence or otherwise and whether or not Flint & Flame has been advised of the possibility of such losses or damages). If you are dissatisfied with the Site or any content or materials on it, your sole exclusive remedy is to discontinue your use of it. Further, you agree that any unauthorised use of the Site and its services as a result of your negligent act or omission would result in irreparable injury to Flint & Flame and Flint & Flame shall treat any such unauthorised use as subject to the terms and conditions of this User Agreement.

Indemnity

You agree to indemnify and hold Flint & Flame and its affiliates, officers, employees, agents and suppliers harmless from any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred due to or arising out of your breach of this User Agreement, or your violation of any law or the rights of a third party.

Relationship and Notice

None of the provisions of this User Agreement shall be deemed to constitute a partnership or agency between you and Flint & Flame and you shall have no authority to bind Flint & Flame in any manner whatsoever.

Except as explicitly stated otherwise, any notices to Flint & Flame from you shall be given by you by email to Flint & Flame at legal@Flint & Flame with a physical copy sent to us by mail or courier, such notice deemed given on confirmation of its receipt to you by Flint & Flame by return email. Any notices to you from Flint & Flame shall be given by notices posted on the Site or by email to the email address you have provided and shall be deemed to be received by you 48 hours after any such email is sent. Alternatively, we may give you notice by mail or prepaid shipping to the address provided to us during the registration process. In such case, notice shall be deemed given 7 days after the date of mailing.

Disputes

If any dispute, claim, controversy or difference (including in relation to any tortious or statutory claim) (“Dispute”) arises out of or in connection with or in relation to this User Agreement, including (without limitation) any question regarding the formation, existence, scope, performance, interpretation, validity or termination of this User Agreement or this clause, or any question regarding the legal relationships established by this User Agreement or the consequences of its nullity, then the parties shall first attempt amicably to settle the Dispute through good-faith negotiations over a period of thirty (30) calendar days commencing on the date that a party first sends to the other party a written notice of the Dispute.

In the event that a Dispute has not been settled amicably by the relevant parties by the end of such thirty (30) calendar day-period, the parties hereby agree that the Dispute shall be referred to and finally resolved by binding arbitration as set out below, under the Arbitration Rules of the Dubai International Financial Centre – London Court of International Arbitration (“LCIA”), which rules (“Rules”) are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The parties to the arbitration shall seek to agree on a sole arbitrator to be nominated to the LCIA court for appointment. If the parties to the arbitration fail to nominate a sole arbitrator within 30 days from the date of the service of the request upon the respondent (or such greater or lesser period as may be fixed by the LCIA Court), the sole arbitrator shall be appointed by the LCIA Court. The seat or legal place of the arbitration shall be Dubai International Financial Centre in Dubai, UAE. The arbitration proceedings shall be conducted in the English language and the award shall be in English. The foregoing provisions of this clause are without prejudice to the right of Flint & Flame to seek interim relief at any time from any court of competent jurisdiction (whether or not an arbitrator has been appointed) and Flint & Flame shall not be deemed to have breached this arbitration agreement or infringed the powers of the arbitrator for having done so.

Transfer of Rights and Obligations

You hereby grant Flint & Flame the right to, and irrevocably acknowledge and agree that Flint & Flame may at any time, transfer all or any part of its rights, benefits, obligations or liabilities (whether express or assumed) under this User Agreement to any of its affiliates without requiring your further specific agreement. Flint & Flame agrees to use all reasonable endeavours to provide notice to you of any transfer by way of a posting on the Site. You may not at any time, without the prior written consent of Flint & Flame, transfer all or any part of your rights, benefits, obligations or liabilities (whether express or assumed) under this User Agreement without the prior written consent of Flint & Flame.

General

If any clause of this User Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of this User Agreement. This User Agreement (as amended from time to time in accordance with the terms of this User Agreement) sets forth the entire understanding and agreement between you and Flint & Flame with respect to the subject matter hereof.

No person who is not a party to this User Agreement shall have any right to enforce any term of this User Agreement. If this User Agreement is translated into any language other than English, whether on the Site or otherwise, the English text shall prevail.

Warranty conditions – 7 year Warranty

Product Registration

Flint & Flame and Vita-Mix Corporation (“Vitamix”) strongly encourages you to register your purchase by completing and returning the product registration card that came with this Machine. You can register online at www.vitamix.com/warranty. Failure to register your product purchase will not diminish your warranty rights. However, registering your purchase will allow Vitamix to better serve you with any of your customer service needs.

Warranty Coverage

This Warranty is extended by Vitamix and Flint & Flame to the owner of this Machine for personal household use only. This Warranty does not apply to products used for commercial, rental or re-sale purposes. Should ownership of the machine change during the 7-year period, please update the Machine’s owner information at www.vitamix.com/warranty.

What is Covered

Vitamix and Flint & Flame warrants to the owner that if this Machine (a “Machine” consists of a motor blender base and any containers purchased together) fails within 7 years from the date of purchase due to a defect in material or workmanship or as a result of normal wear and tear from ordinary household use, Vitamix and Flint & Flame will, within 45 days of receipt of the returned product, repair the failed Machine or component part of the Machine free of charge.

If, in Vitamix’s or Flint & Flame’s sole discretion, the failed Machine or component part of the Machine cannot be repaired, Vitamix or Flint & Flame will elect to either:

(A) replace the Machine free of charge; or

(B) refund the full purchase price to the owner, unless Vitamix or Flint & Flame receives

prior written notice of the owner’s preference.

What is Not Covered

This Warranty does not apply to Machines that have been used commercially or in non-household applications. This Warranty does not cover cosmetic changes that do not affect performance, such as discoloration or the effects of the use of abrasives or cleaners or food build up. This Warranty is only valid if the Machine is used and maintained in accordance with the instructions, warnings and safeguards contained in the owner’s manual.

What voids the Warranty

Abuse, misuse, negligent use, alteration of the Machine, exposure to abnormal or extreme conditions, or failure to follow the operating instructions will void this Warranty. The Warranty is also void if repairs to the Machine or any component part of the Machine are performed by someone other than either Vitamix or Flint & Flame or an authorized Vitamix Service Provider or if any component part of a Machine subject to this Warranty is used in combination with a motor-base or container that is not expressly authorized by Vitamix or Flint & Flame.

Vitamix or Flint & Flame will not be responsible for the cost of any unauthorized warranty repairs.

How to Obtain Return Authorization Under This Warranty.

In the event that the Machine or any component part of the Machine needs service or repair, please call Flint & Flame Customer Service at +971 (0)4 456 1123. You will be asked to provide a date of purchase and proof of purchase for any product that has not been registered with Vitamix. For product subject to this Warranty you will be provided with a return authorization number, up-to-date shipping instructions and a pre-paid return pick up label.

You will be deemed to have accepted the returned product “as is” upon delivery unless you notify Vitamix or Flint & Flame of any problem, including shipment damage, within 48 hours of delivery.

Purchaser is responsible for the costs, taxes, duties and other fees of shipping to the nearest Authorised Vitamix Service Centre, which may be located in Europe or the UK. Email Customer_Support for more details.

Repair or replacement under the terms of this warranty does not provide right to extension or renewal of the warranty period.

The warranty does not cover the following:

Periodic checks, maintenance, repair and replacement of parts due to normal wear and tear or the replacement of consumables.

Abuse or misuse, including but not solely limited to the failure to use this product for its normal purposes or in accordance with Flint & Flame’s or Vitamix instructions on usage and maintenance. Defects resulting from usage of the product in conjunction with accessories that are not approved by Flint & Flame or Vitamix for use with this product.

Failure of the product arising from incorrect installation or use not consistent with the instructions and technical or safety standards prescribed in the product user manual. Accidents, Acts of God, lightning, water, fire, public disturbances, improper ventilation, voltage fluctuations or any cause beyond the control of Flint & Flame or Vitamix.

Unauthorized modifications carried out to the product in order to comply with local or international technical standards in countries for which this Vitamix product was not originally designed.

The Serial number on the product has been altered, deleted, removed or made illegible.

Any of the seals on the appliance enclosure show evidence of tampering.

REPAIR, REPLACEMENT OR REFUND OF THE PURCHASE PRICE ARE THE EXCLUSIVE REMEDIES OF PURCHASER AND THE SOLE LIABILITY OF VITAMIX OR FLINT & FLAME UNDER THIS WARRANTY. NO EMPLOYEE OR REPRESENTATIVE OF VITAMIX OR FLINT & FLAME IS AUTHORIZED TO MAKE ANY ADDITIONAL WARRANTY OR ANY MODIFICATION TO THIS WARRANTY WHICH MAY BE BINDING UPON VITAMIX OR FLINT & FLAME. ACCORDINGLY, PURCHASER SHOULD NOT RELY UPON ANY ADDITIONAL STATEMENTS MADE BY ANY EMPLOYEE OR REPRESENTATIVE OF VITAMIX OR FLINT & FLAME. IN NO EVENT, WHETHER BASED ON CONTRACT, INDEMNITY, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, SHALL VITAMIX BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFIT OR REVENUE.

Disclaimer

The products, information and recipes found on the Site are not intended to replace professional medical advice or treatment. Our information and products are not intended to diagnose, treat, cure or prevent any disease or medical condition. Please consult your own doctor or healthcare provider to determine the best course of treatment for you. All individuals are different and Flint & Flame assumes no responsibility for the use or misuse of this website’s material. Your use of this website indicates your agreement to these terms and those published here.

Governing Law

This User Agreement is governed by, and construed in accordance with, UAE law. This clause will survive any expiry or cancellation of this User Agreement for any reason.